Express Delivery
Bringing timeless elegance into today’s wardrobe.
Exchanges & Returns
Find all details about exchanges and returns, including eligibility, timeframes, and how to request a replacement or refund.
Exchanges & Returns
Netherlands
Exchanges and returns are accepted within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. To initiate an exchange or return, please visit returns.greymoritz.com.
Rest of the world
International customers can also exchange or return items within 14 days of delivery. Please note: shipping costs and any customs duties are non-refundable. To initiate an exchange or return, please visit, please visit returns.greymoritz.com.
I want to exchange
Exchanges in The Netherlands
To exchange an item, please submit your request through our returns portal (returns.greymoritz.com).
Once approved, you’ll receive a prepaid return label.
After we receive the returned item, we’ll ship the replacement free of charge.
Exchanges in the EU
EU exchanges follow the same procedure via our returns portal (returns.greymoritz.com).
Customers are responsible for the return shipping cost.
Replacement items are shipped free of charge once we receive the return.
Exchanges in the rest of the world
For exchanges outside the EU, please use our returns portal (returns.greymoritz.com).
Shipping costs both ways are the responsibility of the customer.
I want to return
Returns in The Netherlands
Returns are accepted within 14 days of delivery.
Please submit your return through our returns portal (returns.greymoritz.com).
Return shipping costs will be deducted from your refund.
Returns in the EU
EU returns follow the same procedure via our returns portal (returns.greymoritz.com).
Customers are responsible for the return shipping costs.
Returns in the rest of the world
International customers are responsible for all return shipping costs and any duties or taxes incurred.
Returns can be submitted through our returns portal (returns.greymoritz.com).
Receiving a refund
Receiving a refund
Refunds are issued to the original payment method once your return is received and inspected.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Incorrect / faulty goods
Returning incorrect / faulty goods
If you receive an incorrect or faulty item, contact support@greymoritz.com immediately.
We will provide a prepaid return label and either replace the item or issue a full refund.
