Privacy policy

Last updated: April 28, 2026

Grey Moritz (Chamber of Commerce: 90488504, VAT: NL865333749B01, Molenweide 54, 2614 LK Delft, Netherlands) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Grey Moritz is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories:

• Contact details — your name, address, billing address, shipping address, phone number, and email address.
• Financial information — payment card details, transaction details, form of payment, and payment confirmation.
• Account information — your username, password, security questions, preferences and settings.
• Transaction information — items you view, add to your cart or wishlist, or purchase, return, exchange or cancel, and your past transactions.
• Communications with us — information you include when contacting customer support.
• Device information — information about your device, browser or network connection, your IP address, and other unique identifiers.
• Usage information — information regarding your interaction with the Services, including how and when you navigate the Services.

COOKIES AND TRACKING TECHNOLOGIES

We and our service providers use cookies, pixels, and similar tracking technologies to operate and improve the Services, to personalise your experience, and to serve relevant advertising. Cookies are small data files placed on your device.

We use the following types of cookies:

• Strictly necessary cookies — required for the store to function, including cart and checkout functionality. These cannot be disabled.
• Functional cookies — remember your preferences such as language, currency, and login status.
• Analytics cookies — help us understand how visitors interact with the store (e.g. Google Analytics).
• Marketing cookies — used to show you relevant ads on other platforms (e.g. Meta Pixel, Google Ads).

You can manage your cookie preferences through our cookie consent banner or via your browser settings. Note that disabling certain cookies may affect the functionality of the store.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

• Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
• Automatically through the Services — from your device when you use our products or visit our website, and through the use of cookies and similar technologies.
• From our service providers — when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services — to process your payments, fulfil your orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a personalised shopping experience.
• Marketing and Advertising — to send marketing communications by email, text or postal mail, and to show you relevant advertisements on other websites and platforms, including based on your activity on the Services.
• Security and Fraud Prevention — to authenticate your account, detect and investigate fraudulent or malicious activity, and secure our services.
• Communicating with You — to provide customer support and maintain our business relationship with you.
• Legal Reasons — to comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners to provide marketing services and advertise to you.
• When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, or to protect or defend the Services and our rights.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy. You may also exercise certain rights via the Shopify Privacy Portal.

THIRD PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Information you share on third-party platforms may be viewable by other users of those platforms without limitation.

CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

SECURITY AND RETENTION OF YOUR INFORMATION

We implement appropriate technical and organisational measures to protect your personal information. Please be aware that no security measures are perfect or impenetrable. We recommend that you do not use unsecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

• Right to Access / Know — you may request access to personal information we hold about you.
• Right to Delete — you may request that we delete personal information we maintain about you.
• Right to Correct — you may request that we correct inaccurate personal information.
• Right of Portability — you may request a copy of your personal information and ask us to transfer it to a third party, in certain circumstances.
• Right to Object — you may object to our processing of your personal information where we rely on legitimate interests as our legal basis.
• Managing Communication Preferences — you may opt out of marketing emails at any time by using the unsubscribe link in our emails.

If you reside in the UK or European Economic Area, you may also exercise the following rights:

• Objection to Processing and Restriction of Processing — you may ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent — where we rely on consent to process your personal information, you have the right to withdraw this consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising any of these rights.

INTERNATIONAL TRANSFERS

We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the details below. If you reside in the EEA, you may also lodge a complaint with your local data protection authority. A list of the responsible data protection supervisory authorities can be found here.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date accordingly.

CONTACT

For questions about this Privacy Policy or to exercise your rights, please contact us:

Grey Moritz
Molenweide 54, 2614 LK Delft, Netherlands
KvK: 90488504 · VAT: NL865333749B01

Email: support@greymoritz.com
Phone: +31 15 202 4609
WhatsApp: +31 15 202 4609