We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.
How to start a return
To start a return, contact us at support@greymoritz.com. Once your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Returns must be sent to: Molenweide 54, 2614 LK Delft, Netherlands.
Please note that return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable.
Damages and issues
Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or incorrect. We'll evaluate the issue and make it right.
Non-returnable items
The following items cannot be returned: perishable goods, custom or personalised products, personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable. If you have questions about a specific item, please get in touch.
Exchanges
The fastest way to exchange an item is to return the original and place a new order once the return is accepted.
European Union — 14-day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. The item must be unworn, unused, with tags attached, and in its original packaging. Proof of purchase is required.
Refunds
Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since your return was approved, please contact us at support@greymoritz.com.