Thank you for shopping with Grey Moritz. We're dedicated to providing a smooth, reliable, and transparent shipping experience. Please review the details below to understand our processing times, delivery methods, and policies.
SHIPPING COSTS
Orders of €75 or more qualify for free shipping, worldwide.
For orders below €75, the following flat shipping rates apply:
ORDER PROCESSING
TRANSIT TIME
ORDER CUT-OFF TIME
SHIPPING PARTNERS
We work with trusted carriers such as PostNL, DHL, and UPS to ensure reliable and timely delivery. Every order includes a tracking number, which you'll receive by email once your package ships.
CUSTOMS AND IMPORT DUTIES
International orders may be subject to local customs duties, import taxes, or fees imposed by your country. These charges are the responsibility of the customer and are not included in the order total.
CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@greymoritz.com.
UNDELIVERABLE PACKAGES
Orders returned to us due to invalid addresses or failed delivery attempts may be subject to additional reshipping fees or cancellation.
PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, please reject the parcel from the courier if possible and contact our customer service immediately. If the parcel has been delivered without you being present, please contact us so we can advise on next steps.